Reduce Customer Acquisition Cost NBFC

Key Benefits for NBFCs

Problem: Low conversions, due to sub-optimum customer segmentation in an on-going challenge for NBFCs.

Need: Improved Conversion Rates, Reduced Acquisition Cost, fine-tuned Lead Ageing

Solution:

Self-service dashboards that deliver on-demand Customer segmentation empowers segment-specific sales strategy.
Real-time view of the sales pipeline, enables supervisors to be agile in adapting responsive strategies.

Problem: Limited Agent knowledge, Reduce field collection agent burden.

Need: Strengthen knowledge-sharing with DSA and field agents

Solution:

Interactive chatbot that shares knowledge and answers to common queries. Creates service tasks, schedules appointments
Automated reminders / follow-up tracking
Analytics to highlight top performers and those needing additional support

Problem: Lower Product/Customer match. Low Debt Recovery

Need: Sharper Customer and Risk profiling

Solution:

Identify segments based on potential customer�s investment risk appetite. Share flexible loan options based on their profile.
Real-time view of funding, exposure, real-time reconciliation
Better compliance and fraud management